Open your billing portal
For managed accounts, billing reads Included with managed services. These accounts do not show a Manage billing button. Contact Fix8 Media with billing questions.
- Sign in to your client console.
- Find the Billing card and select Manage billing.
- Use the Stripe Customer Portal to manage payment details, invoices and available plan changes.
- Return to your client console to check the updated plan and message allowance.
Message allowances
Essential is $79 per month with 1,500 messages. Professional is $199 per month with 6,000 messages. New retail accounts have a one-time $250 setup fee. White-label is always included.
Your Billing card shows your account's actual allowance, which may differ for managed or partner accounts. Standard retail plan changes update the plan and monthly message cap.
What happens at the cap
You receive an email at 80 percent of your monthly message allowance. At the cap, the assistant stops answering and asks visitors to contact you directly until the next month or an increased allowance.
The proactive greeting does not use monthly messages. Phone call minutes are separate from chat message usage.